COVID-19: Service Alberta sets windows to apply for emergency payments after site crashes again

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About 13,000 Albertans received emergency self-isolation payments from the province before a surge in web traffic forced the website to shut down again Thursday.

The government is periodically pausing access to the system in an effort to prevent further site crashes, said Darren Stadel, acting chief corporate information officer at Service Alberta in a statement Thursday.

“We recognize that many Albertans are counting on the speedy availability of emergency isolation support funds. We sincerely apologize for the inconvenience these technical limitations have caused. We are grateful for the patience of Albertans and are working to provide access as quickly as possible,” said Stadel.

As of press time, the system was offline, but Stadel said it would be available in intervals Friday from 9 a.m. until 12 p.m., and again from 2 p.m. until 5 p.m.

Albertans flooded the online application when it rolled out Wednesday morning, but many hit technical roadblocks or discovered that they didn’t qualify for the one-time payment of $1,146, meant to bridge the gap until federal support payments roll out in mid-April.