WestJet would remain Canadian after Onex deal: transportation regulator

The proposed $3.5-billion acquisition of WestJet Airlines by an affiliate of Onex Corp. moved a step closer to completion after Canada’s transportation regulator determined the airline will continue to meet Canadian ownership and control requirements. The Canadian Transportation Agency said…

Air Canada customer service line overwhelmed by calls after launch of new reservation system

After weeks of concerns about it’s new reservation system heading into the holidays, Air Canada‘s customer service phone line stopped taking calls Monday morning. As of 10:30 a.m. MST, a recording on the airline’s customer service phone line said, “Air…

Drone delivery coming to Edmonton International Airport

Posted October 29, 2019 1:29 pm Smaller font Descrease article font size –A Larger font Increase article font size A+ Edmonton International Airport has penned a deal to work with a company that uses drones to deliver. Drone Delivery Canada…

Canadian airlines hit with $45K in fines in first crackdown under passenger bill of rights

Just over two months after the Canadian government tightened air traveller protections, four major airlines were fined for not complying with the rules. WestJet, Air Canada, Porter Airlines and Air Transat were all hit with penalties on Aug. 27. It’s…

Dream vacation turns into flier frustration for Calgary family

A Calgary family is expressing frustration with how Air Canada handled a vacation gone wrong. The Percival family said they fully expected flight cancellations when a big snowstorm hit Calgary on April 27 but not the nightmare that followed. “We…

Turbulent Air Canada flight recounted by B.C. teen: ‘heads hit the ceiling’

Victor Good had never been on such a long flight before — so when the trip took a turbulent turn, he thought that was normal. The 15-year-old from Nanaimo, B.C., who spends time in the Yukon during the summer, was…

35 believed injured after turbulence forces Vancouver-Australia flight to divert to Hawaii

An Australia-bound flight that departed Vancouver International Airport early Thursday morning was forced to make an emergency landing in Hawaii. According to the airline, flight AC33, which was destined for Sydney, Australia, ran into “un-forecasted and sudden turbulence” about two…