Air Canada customer service line overwhelmed by calls after launch of new reservation system

After weeks of concerns about it’s new reservation system heading into the holidays, Air Canada‘s customer service phone line stopped taking calls Monday morning. As of 10:30 a.m. MST, a recording on the airline’s customer service phone line said, “Air…

Runway at Calgary airport shut down Tuesday after WestJet flight mishap

By The Canadian Press Posted November 6, 2019 8:44 am Smaller font Descrease article font size –A Larger font Increase article font size A+ A runway at the Calgary International Airport had to be shut down for a number of…

WestJet inspecting Boeing 737 NG for cracks after U.S. FAA directive

By The Canadian Press Posted October 3, 2019 12:44 pm Updated October 3, 2019 12:45 pm Smaller font Descrease article font size –A Larger font Increase article font size A+ WestJet Airlines says it is inspecting its fleet of Boeing…

Edmonton couple receives $1,800 from WestJet after filing complaint under new passenger rights rules

An Edmonton couple that says they were bumped off a flight for their honeymoon in July has now been compensated by WestJet for the inconvenience and says Canada’s new Air Passenger Protection Regulations helped them address the problem. “The process…

Canadian airlines hit with $45K in fines in first crackdown under passenger bill of rights

Just over two months after the Canadian government tightened air traveller protections, four major airlines were fined for not complying with the rules. WestJet, Air Canada, Porter Airlines and Air Transat were all hit with penalties on Aug. 27. It’s…

Swoop promises compensation after 6 more flights cancelled over damaged plane

Embattled airline Swoop is promising action after a damaged plane led to seven cancelled flights this week, forcing some passengers to wait until early September for a new flight. Travellers expecting to fly from Kelowna, B.C. to Winnipeg on Monday…

Investigation underway after Edmonton couple bumped from WestJet flight

The Canadian Transportation Agency (CTA) has launched an investigation to determine whether WestJet policies are in line with new regulations established in July. The investigation follows a complaint surrounding a July 22 incident involving an Edmonton couple who were bumped…

WestJet CEO says Boeing 737 Max grounding a ‘substantial loss’ ahead of buyout

WestJet chief executive Ed Sims says the grounding of the Boeing 737 Max is having a “substantial negative impact” on the airline, even as the company reported robust earnings in its first full quarter without the fuel-efficient jetliner and on…